FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

HOW QUICKLY CAN YOU ANSWER MY QUESTION? The JDS Team reviews messages in the order they are received. We strive to respond within 24–48 hours (Monday–Friday). Please note that prayer requests and spiritual inquiries are handled with care and may take longer to process than order inquiries.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER IS PLACED? Our warehouse processes orders rapidly (often within 24 hours). If you notice an error, email us ASAP with your name and order number. While we will try to intercept the package, JDS is not responsible for items shipped to an incorrect address provided by the customer. Once a package departs our facility, address changes are not possible.

HOW LONG IS THE PROCESSING & SHIPPING PERIOD?

  • Processing: 1–3 business days.

  • Domestic Shipping: Typically 5–15 days via primary carriers.

  • International Shipping: 5–25 days depending on your location and local customs processing.

  • Note: All shipping timelines are estimates, not guarantees. JDS is not liable for carrier delays, weather, or customs holds.

WILL MY ORDER COME IN ONE PACKAGE? To get your gear to you as fast as possible, large orders may arrive in separate packages 1–2 business days apart.

OUT OF STOCK / BACKORDERED ITEMS: If an item is out of stock, we will email you with an estimated ship date. If restock exceeds 14 days, we will issue a refund for the unavailable item.

DO YOU SHIP INTERNATIONALLY? Yes. JDS ships to most countries. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their home country.

I RECEIVED A DAMAGED ITEM, WHAT DO I DO? We apologize for the inconvenience. To protect against fraud, you must contact us within 48 hours of delivery with:

  1. Your name and order number.

  2. Clear photos of the damaged item and the shipping packaging. Approved claims for manufacturing defects will be replaced with the same item.

WHY ISN’T MY TRACKING NUMBER WORKING? Tracking updates depend on the carrier. For international orders, tracking may stop updating once the package leaves the U.S. and enters your local postal system. If your domestic tracking hasn't updated in 5 business days, please contact us.

THE TRACKING SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER? Once a package is marked "Delivered" by the carrier, JDS is no longer liable. All delivery disputes must be handled through the carrier (e.g., USPS at 800-275-8777). We recommend checking with neighbors or your local post office before contacting us.

WHAT IS YOUR RETURN POLICY? To support the @JDS mission and keep costs low for our community, ALL SALES ARE FINAL. We do not offer returns or exchanges for sizing issues, change of mind, or buyer's remorse. Please consult our Size Charts before purchasing.

HOW DO I CONTACT THE TEAM FOR PRAYER OR SUPPORT? Please use the Contact Us tab on jds.fit. Note that by contacting us, you agree to our Legal Disclaimer: we provide spiritual inspiration and encouragement, not professional medical or mental health advice.